Partnerships with Olo and Punchh allow for faster online ordering, additional app functionality
December 18, 2018
City Barbeque (www.citybbq.com) has launched a brand-new online ordering system, powered by digital ordering platform Olo. Additionally, the fast-casual has collaborated with customer platform Punchh to release a new and enhanced City Rewards loyalty app, with improved mobile ordering and rewards, now available in the App Store and Google Play.
With City Barbeque’s new online ordering, guests can order the brand’s award-winning barbeque, scratch-made sides, and indulgent desserts online at order.citybbq.com. Features of City Barbeque’s new online ordering include:
Members of City Rewards, City Barbeque’s loyalty program, can take advantage of this improved mobile ordering right from the new City Barbeque app. These updates allow loyalty members to:
“These improvements to our online ordering and loyalty app are designed to make our guest experience better than ever and to reward our loyal guests,” said Brian Hipsher, VP of Marketing for City Barbeque. “We are thrilled to work with Olo and Punchh, both industry leaders in their space. They can make sure the technology is leading the way for better guest experiences, and we can focus our efforts on smoking and serving the best barbeque in the country.”
“We are pleased to be working with City Barbeque to power their digital ordering capabilities,” said Noah Glass, Founder and CEO of Olo. “We know the team at City Barbeque is dedicated to offering its surrounding communities the absolute best barbeque and service, and are thrilled to bring the added convenience of digital ordering to their guests.”
“City Barbeque has invested heavily in creating a consumer experience that personally caters to each guest,” said Shyam Rao, CEO of Punchh. “Through this partnership, we are taking their loyalty program, particularly on mobile, to a new level—providing a seamless experience both in-store and online that delivers tailored offers and rewards their most loyal, and valuable visitors to drive revenue.”
About City Barbeque
At City Barbeque, folks wake up early to make the city’s best barbeque: every day, at every restaurant, teammates slow-smoke award-winning barbeque and craft homemade sides and desserts. City Barbeque also caters incredible events, providing personalized, friendly, and affordable service for events large or small, formal or laid-back. The company is devoted to supporting its teammates and the communities it serves and prioritizes giving back to local charities and non-profits. City Barbeque teammates are dedicated to providing competition-quality barbeque and genuine backyard hospitality; to improving themselves and their processes a little every day; and to staying true to their purpose: to serve and create happiness. For more information, visit City Barbeque at www.citybbq.com, Facebook, Instagram, or Twitter.
Olo is the on-demand interface for the restaurant industry, powering digital ordering and delivery for over 250 restaurant brands across 50,000 locations. Olo’s enterprise-grade software powers every stage of the digital restaurant transaction, from fully-branded guest interfaces to the back-of-house order management features that keep the kitchen running smoothly. Orders from Olo are injected seamlessly into existing systems to help brands capture demand from on-demand channels such as the brand’s website and app, third-party marketplaces, social media channels, and personal assistant devices like the Amazon Echo. Olo is a pioneer in the industry, beginning with text message ordering on mobile feature phones in 2005. Today, over 100 million consumers use Olo to order ahead and get meals delivered from the restaurants they love. Clients include Applebee’s (DIN), Chili’s (EAT), Chipotle (CMG), Denny’s (DENN), Five Guys Burgers & Fries, Jamba Juice (JMBA), Noodles & Company (NDLS), Red Robin (RRGB), Shake Shack (SHAK), sweetgreen, Wingstop (WING), and more. Learn more at www.olo.com. SKIP THE LINE®
Punchh is the world leader in innovative digital marketing products for brick and mortar retailers, combining AI and machine learning technologies, mobile-first expertise, and omni-channel communications designed to dramatically increase lifetime customer value. Leading global restaurant and retailers rely on Punchh to grow revenue by building customer relationships at every stage, from anonymous to loyalist, including more than 140 different brands. Punchh has raised $31MM in funding by leading investors including Sapphire Ventures and Cervin Ventures.
Media Contact, City Barbeque:
Marketing Project Specialist, City Barbeque
We’ve got a secret that’s going to make your holidays a million times easier this year: City Barbeque gift cards are the perfect gift for everyone. And now through December 31, 2018, with every $25 you spend on gift cards, you’ll get a $5 bonus card—the perfect stocking stuffer (or, let’s be real, treat for you!).
And this year, we’ll have three Double Bonus Days, when you’ll get two $5 bonus cards with every $25 spent on gift cards! Mark your calendar for November 23 (Black Friday!), December 3, and December 4, and get ready to get twice the BBQ bonus!
Frankly, we’ve got the holidays covered: not only are we adding a little bonus to your seasonal shopping, but we’re smoking the perfect thing for your holiday table, too! Give us a call to reserve your hickory-smoked whole turkey, turkey breast or ham—sold out for Thanksgiving, but available for celebrations in December—and don’t forget the sweet potato casserole, smashed potatoes and gravy, green beans with bacon, mac & cheese, and (our fave) corn pudding!
Here’s the fine print: this offer is valid on in-store gift card purchases only, not online purchases. Bonus cards will be redeemable in-store January–March 2019 and are worth $5 towards any purchase (excluding alcohol); up to two bonus cards can be used per check. Bonus cards have no cash value, and no duplicate gift cards or bonus cards will be accepted. Gift cards and bonus cards cannot be used for catering. City Rewards members will not earn points on gift card purchases: the guest using the gift card to make a purchase will earns the points.
The holidays only come once a year… why spend the season in the kitchen when you could be enjoying time with family and friends? We’ve got a stress-free solution for this year’s holiday dinner hassle: holiday meats from City Barbeque! These beauties are slow-smoked over hickory wood for hours and served ready for you to carve… and we’ll throw in carving instructions, too!
Choose from our award-winning free-range turkey—either a whole bird or a turkey breast—or a succulent bone-in ham:
Smoked Turkey Breast—$45 (feeds 8 with leftovers)
Whole Smoked Turkey—$79 (feeds 14 with leftovers)
Smoked Bone-In Ham—$69 (feeds 10 with leftovers)
Order yours today: we WILL sell out!
And while you’re ordering, don’t forget the sides! Choose from our classics like green beans, corn pudding, and mac & cheese, or try our perfect-for-the-holidays seasonal sides: sweet potato casserole and smashed potatoes & gravy! We sell our scratch-made sides by the pint (feeds 2–3), quart (feeds 5–6), and pan (feeds 20–24).
Want to branch out from the traditional holiday dinner? Why not serve succulent beef brisket or delicious pulled pork – our party packs are the perfect solution for all your holiday meal needs!
Don’t run the risk of burning the turkey and having to order pizza (again). Let City Barbeque take care of you this holiday season! We promise we won’t tell anyone you didn’t make it yourself. 😉
*prices subject to change.
Just like we do every year, we honored Veterans Day by treating veterans and troops to a meal: a sandwich, two sides, and a regular beverage, on the house. We’ve counted them up, and in 2018, City Barbeque restaurants served a total of 12,340 free meals to veterans and military men and women! Some of the folks who joined us on Sunday, November 11:
“As a former combat US Marine having served in Vietnam and a retired First Sergeant in the Ohio Army National Guard, I wish to send a big thank you to all the folks who put in so much energy and long hours to make this Veterans Day special for myself and my fellow veterans. City Barbeque is truly a special place and I commend all the employees for greeting the veterans with a smile and making us feel very special. I salute you all. Thank you for the very best in food and company on this great day.”
“I thoroughly enjoyed my Veterans Day meal. I think it is extremely generous of you. I am a displaced Texan and love my smoked brisket—it is wonderful to have a source of good brisket so close by. I willingly did my part during the Cold War as an AF pilot, and am overwhelmed that you would do so much to thank all of us for our service.”
“I am a veteran and my wife brought me to this restaurant tonight because she heard you honored veterans and even offered free dinner. The entire staff was welcoming and thankful for my military service. Your food was perfect and I even received a local student’s hand-written note thanking me also… I loved it and will show my grandchildren. What a great restaurant—great food, great staff, and fun personalities. We will be back.”
“Wish to show appreciation for the remembrance of vets… a free meal, especially a good one, is much appreciated! Kudos to you!!!”
We are so thankful to those who serve, and love being able to show our appreciation with what we do best: barbeque. Thank you for your service, and thank you for spending your Veterans Day with us.
Once again, we’re observing Veterans Day by treating veterans and troops to a meal on the house. All day on Sunday, November 11, all veterans and military will receive a free sandwich, two sides, and a regular beverage at every City Barbeque location (this offer is applicable on either dine-in or carryout orders). Last year, we were honored to serve more than 10,000 veterans and military in our local communities, and we hope to serve even more this year!
“We’re honored every day by the courage, service, and sacrifice of our military men and women, and it’s so important to us here at City Barbeque to show our appreciation,” said Rick Malir, CEO and founder of City Barbeque. “We’re excited to share a meal and our thanks on November 11, and to just spend some quality time with those who serve.”
We’re proud to fundraise throughout the year for veterans’ causes. We’ve raised almost $40,000 to date for the Resurrecting Lives Foundation, an organization that works to support the estimated 20–25% of troops returning from Iraq and Afghanistan with traumatic brain injury. We’ve also made significant donations to Mission 22, a campaign dedicated to awareness and treatment of the Post Traumatic Stress Disorder and Traumatic Brain Injuries that lead 22 veterans here at home to take their lives every day.
We invite you to help show your support! Share this message with the veterans and military folks you know and help us make the day extra special for those that serve our country.
October is the spookiest, most magical time of the year. Here at City Barbeque, Halloween is one of our favorite holidays, hands-down. We’re celebrating in an extra-special way this year: with our 13 Days of Halloween Giveaway! During the 13 days leading up to Halloween, we’ll run a daily contest on each post on our brand’s Facebook page. Leave a comment on our daily Halloween post and you’ll automatically be entered into that day’s #TrickorMeat giveaway!
If you’re selected as the winner of one of our daily “Tricks” you’ll win a fun—possibly spooky!—gag gift from us (and, let’s be real, we’re gonna give you some free ‘que, too). If you’re lucky enough to win that day’s “Meat” prize, you’ll win the only thing better than a bucket of fun-size candy bars: a City Barbeque gift card!
Get it? Trick or Meat?!
So head to Facebook.com/CityBarbeque and keep your eyes peeled: our first #TrickorMeat post drops on Friday, October 19!
*Winners will be randomly selected and contacted via Facebook message.