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Partnerships with Olo and Punchh allow for faster online ordering, additional app functionality

December 18, 2018

City Barbeque (www.citybbq.com) has launched a brand-new online ordering system, powered by digital ordering platform Olo. Additionally, the fast-casual has collaborated with customer platform Punchh to release a new and enhanced City Rewards loyalty app, with improved mobile ordering and rewards, now available in the App Store and Google Play.

With City Barbeque’s new online ordering, guests can order the brand’s award-winning barbeque, scratch-made sides, and indulgent desserts online at order.citybbq.com. Features of City Barbeque’s new online ordering include:

  • The ability to order ahead (or even from the parking lot) to skip the line
  • Scheduling features to suggest the best time to pick up food without a wait
  • Group ordering for the office
  • Photos of every menu item
  • The ability to save favorite orders and payment information for faster ordering
  • Full integration with City Rewards, so guests can use rewards and earn points when ordering online

Members of City Rewards, City Barbeque’s loyalty program, can take advantage of this improved mobile ordering right from the new City Barbeque app. These updates allow loyalty members to:

  • Order City Barbeque favorites with the app’s new integrated single sign-on
  • Earn points for every purchase made in-app
  • Redeem loyalty rewards, right from the app
  • Get special offers and surprises, exclusively for app users
  • Find the closest City Barbeque joint
  • Refer friends to earn additional rewards

“These improvements to our online ordering and loyalty app are designed to make our guest experience better than ever and to reward our loyal guests,” said Brian Hipsher, VP of Marketing for City Barbeque. “We are thrilled to work with Olo and Punchh, both industry leaders in their space. They can make sure the technology is leading the way for better guest experiences, and we can focus our efforts on smoking and serving the best barbeque in the country.”

“We are pleased to be working with City Barbeque to power their digital ordering capabilities,” said Noah Glass, Founder and CEO of Olo. “We know the team at City Barbeque is dedicated to offering its surrounding communities the absolute best barbeque and service, and are thrilled to bring the added convenience of digital ordering to their guests.”

“City Barbeque has invested heavily in creating a consumer experience that personally caters to each guest,” said Shyam Rao, CEO of Punchh. “Through this partnership, we are taking their loyalty program, particularly on mobile, to a new level—providing a seamless experience both in-store and online that delivers tailored offers and rewards their most loyal, and valuable visitors to drive revenue.”


About City Barbeque

At City Barbeque, folks wake up early to make the city’s best barbeque: every day, at every restaurant, teammates slow-smoke award-winning barbeque and craft homemade sides and desserts. City Barbeque also caters incredible events, providing personalized, friendly, and affordable service for events large or small, formal or laid-back. The company is devoted to supporting its teammates and the communities it serves and prioritizes giving back to local charities and non-profits. City Barbeque teammates are dedicated to providing competition-quality barbeque and genuine backyard hospitality; to improving themselves and their processes a little every day; and to staying true to their purpose: to serve and create happiness. For more information, visit City Barbeque at www.citybbq.com, Facebook, Instagram, or Twitter.

About Olo
Olo is the on-demand interface for the restaurant industry, powering digital ordering and delivery for over 250 restaurant brands across 50,000 locations. Olo’s enterprise-grade software powers every stage of the digital restaurant transaction, from fully-branded guest interfaces to the back-of-house order management features that keep the kitchen running smoothly. Orders from Olo are injected seamlessly into existing systems to help brands capture demand from on-demand channels such as the brand’s website and app, third-party marketplaces, social media channels, and personal assistant devices like the Amazon Echo. Olo is a pioneer in the industry, beginning with text message ordering on mobile feature phones in 2005. Today, over 100 million consumers use Olo to order ahead and get meals delivered from the restaurants they love. Clients include Applebee’s (DIN), Chili’s (EAT), Chipotle (CMG), Denny’s (DENN), Five Guys Burgers & Fries, Jamba Juice (JMBA), Noodles & Company (NDLS), Red Robin (RRGB), Shake Shack (SHAK), sweetgreen, Wingstop (WING), and more. Learn more at www.olo.com. SKIP THE LINE®

About Punchh
Punchh is the world leader in innovative digital marketing products for brick and mortar retailers, combining AI and machine learning technologies, mobile-first expertise, and omni-channel communications designed to dramatically increase lifetime customer value. Leading global restaurant and retailers rely on Punchh to grow revenue by building customer relationships at every stage, from anonymous to loyalist, including more than 140 different brands. Punchh has raised $31MM in funding by leading investors including Sapphire Ventures and Cervin Ventures.

Media Contact, City Barbeque:
Elizabeth Grunewald
Marketing Project Specialist, City Barbeque
(614) 583-0999
egrunewald@citybbq.com

Just like we do every year, we honored Veterans Day by treating veterans and troops to a meal: a sandwich, two sides, and a regular beverage, on the house. We’ve counted them up, and in 2018, City Barbeque restaurants served a total of 12,340 free meals to veterans and military men and women! Some of the folks who joined us on Sunday, November 11:

“As a former combat US Marine having served in Vietnam and a retired First Sergeant in the Ohio Army National Guard, I wish to send a big thank you to all the folks who put in so much energy and long hours to make this Veterans Day special for myself and my fellow veterans. City Barbeque is truly a special place and I commend all the employees for greeting the veterans with a smile and making us feel very special. I salute you all. Thank you for the very best in food and company on this great day.”

“I thoroughly enjoyed my Veterans Day meal. I think it is extremely generous of you. I am a displaced Texan and love my smoked brisket—it is wonderful to have a source of good brisket so close by. I willingly did my part during the Cold War as an AF pilot, and am overwhelmed that you would do so much to thank all of us for our service.”

“I am a veteran and my wife brought me to this restaurant tonight because she heard you honored veterans and even offered free dinner. The entire staff was welcoming and thankful for my military service. Your food was perfect and I even received a local student’s hand-written note thanking me also… I loved it and will show my grandchildren. What a great restaurant—great food, great staff, and fun personalities. We will be back.”

“Wish to show appreciation for the remembrance of vets… a free meal, especially a good one, is much appreciated! Kudos to you!!!”

We are so thankful to those who serve, and love being able to show our appreciation with what we do best: barbeque. Thank you for your service, and thank you for spending your Veterans Day with us.

Once again, we’re observing Veterans Day by treating veterans and troops to a meal on the house. All day on Sunday, November 11, all veterans and military will receive a free sandwich, two sides, and a regular beverage at every City Barbeque location (this offer is applicable on either dine-in or carryout orders). Last year, we were honored to serve more than 10,000 veterans and military in our local communities, and we hope to serve even more this year!

“We’re honored every day by the courage, service, and sacrifice of our military men and women, and it’s so important to us here at City Barbeque to show our appreciation,” said Rick Malir, CEO and founder of City Barbeque. “We’re excited to share a meal and our thanks on November 11, and to just spend some quality time with those who serve.”

We’re proud to fundraise throughout the year for veterans’ causes. We’ve raised almost $40,000 to date for the Resurrecting Lives Foundation, an organization that works to support the estimated 20–25% of troops returning from Iraq and Afghanistan with traumatic brain injury. We’ve also made significant donations to Mission 22, a campaign dedicated to awareness and treatment of the Post Traumatic Stress Disorder and Traumatic Brain Injuries that lead 22 veterans here at home to take their lives every day.

We invite you to help show your support! Share this message with the veterans and military folks you know and help us make the day extra special for those that serve our country.

October is the spookiest, most magical time of the year. Here at City Barbeque, Halloween is one of our favorite holidays, hands-down. We’re celebrating in an extra-special way this year: with our 13 Days of Halloween Giveaway! During the 13 days leading up to Halloween, we’ll run a daily contest on each post on our brand’s Facebook page. Leave a comment on our daily Halloween post and you’ll automatically be entered into that day’s #TrickorMeat giveaway!

If you’re selected as the winner of one of our daily “Tricks” you’ll win a fun—possibly spooky!—gag gift from us (and, let’s be real, we’re gonna give you some free ‘que, too). If you’re lucky enough to win that day’s “Meat” prize, you’ll win the only thing better than a bucket of fun-size candy bars: a City Barbeque gift card!

Get it? Trick or Meat?!

So head to Facebook.com/CityBarbeque and keep your eyes peeled: our first #TrickorMeat post drops on Friday, October 19!

*Winners will be randomly selected and contacted via Facebook message.

The joint has closed for renovations and is expected to reopen later this year

August 26, 2018

FINDLAY, Ohio—City Barbeque, LLC has acquired the assets of Fresh BBQ, LLC, which owned and operated the City Barbeque location at 15033 Flag City Drive in Findlay, Ohio.

“Fresh BBQ, LLC, the franchisee which previously owned and operated the Findlay joint, is returning the business to the original founding company, City Barbeque,” said Rick Malir, City Barbeque CEO. “The City Barbeque team is excited to start operations of this location and bring award-winning barbeque to Findlay.”

City Barbeque Findlay has temporarily closed and will undergo a major renovation over the next few months. The restaurant is expected to fire up the smokers again later this year, and will celebrate with a Grand Reopening (details to be announced).

All previously placed catering orders will be fulfilled during the restaurant’s temporary closure. When the joint reopens, folks in Findlay will be able to experience the award-winning barbeque that the company is known for nationwide.

Follow City Barbeque on Facebook, Twitter, and Instagram for more details on the reopening festivities.

 

About City Barbeque
At City Barbeque, folks wake up early to make the city’s best barbeque: every day, at every restaurant, teammates slow-smoke award-winning barbeque and craft homemade sides and desserts. City Barbeque also caters incredible events, providing personalized, friendly, and affordable service for events large or small, formal or laid-back. The company is devoted to supporting its teammates and the communities it serves and prioritizes giving back to local charities and non-profits.

City Barbeque teammates are dedicated to providing competition-quality barbeque and genuine backyard hospitality; to improving themselves and their processes a little every day; and to staying true to their purpose: to serve and create happiness. For more information, visit City Barbeque at citybbq.com, Facebook, Instagram, or Twitter.

May 11, 2018

COLUMBUS, Ohio—City Barbeque has earned another accolade for its ever-growing list of awards: The Daily Meal has named the company to the top five barbeque joints in the US for 2018. In the publication’s annual ranking of America’s 25 Best Barbecue Chains, City Barbeque landed the #5 spot. Daily Meal editors lauded the company’s “eighteen-hour-smoked brisket, two types of pulled pork, turkey breast, pulled chicken with Alabama white sauce, and smoked sausage”—all smoked on-site at each joint—as well as City Barbeque’s scratch-made sides such as corn pudding and collards with pork.

“We are so happy our fans have named us to the top five barbecue chains in the country,” said Brian Hipsher, VP of marketing for City Barbeque. “We’re grateful for their confidence—and are up to the challenge of claiming the number one spot in 2019!”

February 2018 saw City Barbeque named to QSR’s 40/40 List, and ardent fans continue to vote them “Best Barbeque” in regional best-of contests in every market the company serves.


Media Contact:

Elizabeth Grunewald
Marketing Project Specialist, City Barbeque
(614) 583-0999
egrunewald@citybbq.com

About City Barbeque
At City Barbeque, folks wake up early to make the city’s best barbeque: every day, at every restaurant, teammates slow-smoke award-winning barbeque and craft homemade sides and desserts. City Barbeque also caters incredible events, providing personalized, friendly, and affordable service for events large or small, formal or laid-back. The company is devoted to supporting its teammates and the communities it serves, and prioritizes giving back to local charities and non-profits.

City Barbeque teammates are dedicated to providing competition-quality barbeque and genuine backyard hospitality; to improving themselves and their processes a little every day; and to staying true to their purpose: to serve and create happiness. For more information, visit citybbq.com.

April 26, 2018

COLUMBUS, Ohio—May is National Barbecue Month, and teams at City Barbeque will spend the month bringing award-winning smoked meats and house-made sides to food-insecure folks in the communities they serve. Throughout the month of May, City Barbeque teammates will serve barbeque in local shelters in each of the company’s 11 current markets: Columbus, Dayton, Toledo, Cincinnati, Louisville, Lexington, Indianapolis, Charlotte, Raleigh, Atlanta, and Chicago.

“When we say our purpose is to serve and create happiness, we really mean it,” said City Barbeque Founder and CEO Rick Malir. “Throughout this month, all our teams will be getting out into the community, sharing our food with folks who might not be able to enjoy it otherwise. We think everyone should get to celebrate National Barbecue month.”

The company will further commemorate National Barbecue Month by releasing the first in an annual series of hand-drawn, hand-printed, hand-signed posters. Only 150 individually numbered prints will be produced, with a very limited quantity available for purchase at each of the restaurant’s 35 locations. Each silkscreened poster will retail for $40, with all proceeds supporting the month’s charitable efforts.

 

Media Contact:
Elizabeth Grunewald
Marketing Project Specialist, City Barbeque
(614) 583-0999
egrunewald@citybbq.com

About City Barbeque
At City Barbeque, folks wake up early to make the city’s best barbeque: every day, at every restaurant, teammates slow-smoke award-winning barbeque and craft homemade sides and desserts. City Barbeque also caters incredible events, providing personalized, friendly, and affordable service for events large or small, formal or laid-back. The company is devoted to supporting its teammates and the communities it serves, and prioritizes giving back to local charities and non-profits.

City Barbeque teammates are dedicated to providing competition-quality barbeque and genuine backyard hospitality; to improving themselves and their processes a little every day; and to staying true to their purpose: to serve and create happiness. For more information, visit citybbq.com.