City Rewards

You earn one point with every dollar spent on qualifying purchases: once you hit 100 points, those points will automatically turn into $5 in earned rewards.
 
Those rewards are yours to use—just like cash—on pretty much anything on our menu. The best part? You can accumulate them! Rack up some rewards to buy a bunch of Party Packs or stock the freezer: they’re yours to use however you like. (Note that any unused earned rewards will expire one year from the date they were earned.)
 
Offers are time-restricted and focused on specific menu items, categories, or the like. Examples could include a free piece of cake (valid during your birthday month), $2 off a pulled pork sandwich (valid for one week), or double points on online orders placed and fulfilled between 2 and 5 pm.

You can either download the City BBQ app, where you’ll be prompted to sign up and create an account, or sign up online here: https://www.citybbq.com/account/signup.
 
If you choose not to use the app, our teammates in the restaurant will be able to look you up: the cashier just ask for the phone number associated with your City Rewards account. Once we find you in the system, you’ll be able to earn points and redeem rewards and offers.

For starters, you’ll get a $5 offer when you download and use the app for the first time. Using the app also allows you to keep an eye on your points, rewards, and offers (app users also receive special exclusive offers throughout the year).

We want to be clear: we will never sell or otherwise share your personal information. We’re sensitive to the private nature of what you share with us, so rest assured we’ll protect that information.
 
Your phone number and email are used to identify your unique account in our system. We’ll email you about special offers and updates to the program; you’re always free to opt out of these communications should you no longer wish to receive them.
 
We will never call you for marketing purposes, but may call on the rare occasion that there’s an issue with your account and we can’t reach you via email. 
 
We also ask for two totally optional pieces of personal information, but that’s just to help celebrate your birthday (with cake!) and anniversary (a special treat for you to share), respectively.
 
We reserve the right to change the terms of this Privacy Policy at any time; any changes will be posted here, so please check back periodically. Your continued use of the City Rewards program or app after any change has been posted constitutes acceptance of the change to this Privacy Policy.

If you’re ordering in the City BBQ app or order.citybbq.com and signed in to your account, you will automatically earn points on every qualifying purchase.
 
If you’re ordering in-store, there are three ways to earn points:
- using the app, press EARN on your account dashboard: this generates a QR code to scan
- without the app, tell the cashier the phone number associated with your account: they’ll use that number to identify you in the system so you can earn points on your order
- redeem a rewards or offer: you’ll automatically earn points on the transaction
 
If you’re ordering in the City BBQ app or order.citybbq.com and signed in to your account, you can redeem rewards and available offers at checkout.
 
If you’re ordering in-store, there are two ways to redeem rewards and offers:
- using the app, press REDEEM on your account dashboard: this generates a QR code to scan
- without the app, tell the cashier the phone number associated with your account: they’ll use that number to identify you in the system so you can redeem rewards or offers you may have

You can earn points on every transaction you make, and can redeem one reward or offer per transaction. The system requires three hours between offer redemptions, so redemptions are limited to one every three hours. When you redeem a reward, you will automatically earn points on the remainder of your balance.

If you ordered online but forgot to log in, email us at [email protected]. We’ll need some information from the email confirmation you received when placing your order, so be sure to have that handy.
 
If you’ve got the app, you can manually enter the number at the bottom of the receipt to earn points for your purchase. (No number on your receipt? Hang on to it anyway and email us at [email protected]; we should be able to help you out!)

Yes: any unused rewards will expire one year from the date they were earned.

Yes: any unused offers will expire per the expiration date indicated on the offer.

No: you can only earn points when logged in and placing an order at order.citybbq.com or in the City BBQ app (or, of course, in-person in the restaurant). If you want to earn points or redeem rewards or offers, be sure to place your order in your City BBQ app or online at order.citybbq.com. Remember, you can order for delivery through our app and online ordering, too!

No: points aren’t earned on the purchase of a gift card, but can be earned when the gift card is used. For example, if you purchase a gift card for Frank, you won’t earn points on that gift card purchase, but Frank will earn points when he uses his gift card to pay for his meal. If you buy barbeque in the same transaction with your gift card purchase, though, you’ll still earn on the barbeque you buy!

Email us at [email protected]: be sure to describe the problem and provide your name, as well as the email and phone number associated with your account.

Earn rewards and learn about great deals and offers with the City BBQ app. You earn one (1) point for every dollar spent on qualifying purchases: 100 converts to a $5 reward, good for a full year from the date it is earned. Get credit for purchases by ordering online or in the app while logged in to your account, enter your receipt number manually in the app or online, or ask the cashier to look up your account using your phone number.

Keep track of points you earn in the City BBQ app or at www.citybbq.com/rewards. The City Barbeque Rewards program is good only at participating locations.

By participating in City Rewards, the member agrees to comply with all program rules and policies. Terms and conditions of the City Rewards are subject to change. The City Rewards program may be discontinued at any time. Points will not be replaced if the account is compromised or if the account holder cannot remember their username or password. Accounts must be registered to earn and redeem rewards. User data is kept private and only used by City Barbeque to administer the rewards program and to inform guests about special offers from City Barbeque. Members agree to be enrolled into our occasional email communication and may choose to opt out of email communications at any time by following instructions for opting out in the email. Transactional emails, which help prevent fraud and provide important/necessary account information, are a required element of membership.

Only one City Rewards account can earn points per transaction. The City Rewards account and rewards or offers have no cash value and are not redeemable for cash.

Banked rewards which are earned from converting points have an expiration date of one (1) year from the date they were earned. Special offers may have various expiration dates and will be listed in the offer communication.

Points are not earned on the purchase of merchandise or gift cards, or on the payment of taxes. The maximum number of points possible to be earned in a transaction is 500.

Only one (1) reward or offer may be used per transaction (within a three-hour time frame). Earning points is intended for the member’s transactions. Earning points on transactions that are not the member’s may be cause for account closure. Points may be earned once every three hours. Membership is a privilege: gaming the system may result in member account closure.