News & Blog

Redeeming your loyalty rewards and offers

If you’re reading this, first of all, thanks for being part of City Rewards! Rewarding you with free ‘que is honestly one of our favorite things. (Not a City Rewards member? We can fix that: join here!)

We sometimes get questions on how that free ‘que works, so we wanted to break down all the different ways to redeem the offers and rewards you get as a City Rewards member.

Ordering online?

Make sure you’re signed in to your City Rewards account! Log in on desktop:

or on mobile, and you’ll be able to see all available rewards before you place your order:

If you’re logged in and placing an order in the app, available rewards will appear at checkout.

With all digital ordering options, to use an offer, just select it, follow the on-screen instructions, and enjoy your rewards at checkout!

Ordering in person?

If you’re placing an order in person at City Barbeque and you have the app on your phone, using a reward is super easy. Just open the app, select the reward you want to redeem on the “Rewards” screen and scan the QR code that pops up:

Looking to redeem rewards dollars? It works just about the same way: select “redeem” under “Reward Balance,” choose the amount you want to use, and scan that QR code:

If you’re placing an order in person at City Barbeque and you don’t have the app on your phone, that’s easy, too! Just tell us the phone number associated with your account: we’ll look you up, let you know which rewards you have, and redeem them right there for you.

*Note: to choose a specific reward dollar amount to redeem, you can swipe to the left to select the desired amount; or you can click on the link below “I’d like to redeem a specific amount (e.g. $2.29) and type in your desired amount.

Ordering over the phone?

We’ll be happy to take your order—just let us know you want to use a reward when you get here! We’ll ask you to hold off providing payment until you arrive at the joint, and we’ll redeem your reward the same way as if you were ordering in person.

That’s the lowdown on redeeming rewards! As always, if you run into any issues, just let us know at rewards@citybbq.com.