News & Blog

All New City Rewards Loyalty App

October 26, 2015

We have exciting news!  Today, October 26, the City Rewards loyalty program is changing to a cardless program, where guests will use a smartphone app or their phone number to participate. Don’t worry—it’s gonna be even better than the previous program, with more ways to earn points and more rewards to earn! Current members will have their points and rewards automatically transferred to the new program, but will need to complete a few sign up steps to link to their former account.

The free City Barbeque loyalty app will be downloadable on the Apple Store or Google Play Store on October 19th.  The prior card based program will be discontinued on that day as well, but save your card if you have one: you might need it to sign up for the new program to transfer your points and rewards.

Lots of Free Stuff for App Members

Guests who sign up for the app immediately receive a free drink, a free piece of triple chocolate cake on their second visit, and an extra $5 bonus on their third visit.  Members who had points or rewards in the old program will keep their balances in the new program, but will need to update their information for security purposes.

Guests who don’t have a smartphone can still be a member of a non-app based program, using their phone number as a way to look up their account at the cash register.

Earn Points, Get Rewards

For all members, whether app based or non-app based, get a point for every dollar spent, and every 100 points converts to a $5 bonus.  There are many other ways to earn rewards, including Double Point Mondays, Facebook signup/login bonus, Friend Referrals, and for providing meal feedback. We will also be sending out special offers with lots of other cool deals and prizes.

To our current members: thank you for your patience and understanding

Our current program just couldn’t deliver the type of experience our guests should expect. So we needed to change. We know change can sometimes be a pain—trust that we will do everything in our power to make this as easy as possible. We are convinced that once we make the transition and get you moved over to the new program that you’ll love it!